Forward a Call

Concept

To forward a call to another number, we will use the <Transfer> BXML verb.

Use Cases

Use Case BXML Code
Call centers: A customer can call in and a recording will play. The call will then be transfered to the first available tenant. Add multiple phone numbers(<PhoneNumber>+15552221234</PhoneNumber>)
Appointment reminders: If a customer would like to reschedule, you can transfer their call to the scheduling office The code will be the same as the example
Operator: Often times customers can press 0 to be connected to an operator. The code would need to collect digits then transfer to an operator if 0 is pushed

Code

Add a phone number to transfer the call to that phone number.

<?xml version="1.0" encoding="UTF-8"?>
<Response>
<Transfer>
<PhoneNumber>+15552221234</PhoneNumber>
</Transfer>
</Response>