Forward a Call
To forward a call to another number, we will use the
<Transfer> BXML verb.
|Use Case||BXML Code|
|Call centers: A customer can call in and a recording will play. The call will then be transfered to the first available tenant.||Add multiple phone numbers(
|Appointment reminders: If a customer would like to reschedule, you can transfer their call to the scheduling office||The code will be the same as the example|
|Operator: Often times customers can press 0 to be connected to an operator.||The code would need to collect digits then transfer to an operator if 0 is pushed|
Add a phone number to transfer the call to that phone number.
"1.0" encoding="UTF-8" xml version=<Response> <Transfer> <PhoneNumber>+15552221234</PhoneNumber> </Transfer> </Response>