Order Webhook

The notification webhook API is used to notify customers of events and changes that occur with various feature and service orders that are being processed by the Bandwidth Numbers API on their behalf. In general this notification webhook will be called whenever an order that is in-scope changes state or has a note added to it. Alternatively, notification webhook will be called whenever a subscribed event occurs

When an order changes OR when numbers in customer account are impacted due to orders placed outside of their account, the Bandwidth Dashboard API will POST a pre-defined payload to our customer at the URL that they have defined by use of the /accounts/{accountId}/subscriptions API call. Please see the subscription documentation to understand how to register the notification webhook API with the Bandwidth Numbers API.

Order Types

Order type	Notified states
portins	PENDING_DOCUMENTS, SUBMITTED, FOC, REQUESTED_SUPP, COMPLETE, CANCELLED, EXCEPTION, REQUESTED_CANCEL
orders	COMPLETE, PARTIAL, BACKORDERED, FAILED
portouts	COMPLETE
disconnects	COMPLETE, PARTIAL, FAILED
dldas	RECEIVED, PROCESSING, COMPLETE, PARTIAL, FAILED
lsrorders	PENDING, FOC, EXCEPTION, COMPLETE, CANCELLED, PARTIAL, FAILED
e911s	RECEIVED, PROCESSING, COMPLETE, ADJUSTED_COMPLETE, PARTIAL, ADJUSTED_PARTIAL, FAILED
tnoptions	RECEIVED, PROCESSING, COMPLETE, PARTIAL, FAILED
externalTns	COMPLETE, PARTIAL, FAILED
lidb	PROCESSING, COMPLETE, PARTIAL, FAILED
bulkPortins	DRAFT, IN_PROGRESS, NEEDS_ATTENTION, PARTIAL, COMPLETED, CANCELLED
importtnorders	COMPLETE, PARTIAL, FAILED, EXCEPTION
removeImportedTnOrders	PROCESSING, COMPLETE, PARTIAL, FAILED
emergencyNotificationGroup	COMPLETE, FAILED
emergencyEndpointGroup	COMPLETE, FAILED

Parameters

Parameter	Type	Description
SubscriptionId	String	Subscription ID that the notification is in response to.
OrderType	String	Type of order that the notification applies to.
OrderId	String	Order ID of the order that has changed
CustomerOrderId	String	Customer order ID of the order that has changed (the element is considered optional, and will only be provided if the related order has a Customer Order Id)
Status	String	New state of the order
Message	String	Message if one was attached as part of the state change. This will often be present in error cases.
Note	String	Body of any note that was attached to the order, if applicable.
CompletedTelephoneNumbers	List of <TelephoneNumber>	List of the completed telephone numbers for Port-in/Port-out/New Number/Disconnect orders in terminal state
LastModifiedDate	Date	Date/Timestamp when the order was last modified.
ActualFocDate	Date	Actual FOC date, provided only if the order is a port-in transitioning to "FOC" status.

Example of an Order Notification

POST your_url.com/webhookService HTTP/1.1
Content-Type: application/xml; charset=utf-8

<?xml version="1.0"?>
<Notification>
    <SubscriptionId>...</SubscriptionId>
    <OrderType>OrderId</OrderType>
    <CustomerOrderId>...</CustomerOrderId>
    <Status>COMPLETE</Status>
    <CompletedTelephoneNumbers>
        <TelephoneNumber> ... </TelephoneNumber>
    </CompletedTelephoneNumbers>
    <LastModifiedDate>2023-09-12T15:11:31.705Z</LastModifiedDate>
    <ActualFocDate>2023-09-12T00:00:00Z</ActualFocDate>
</Notification>